General terms of sale

Draft November 2026. These terms apply to supplies requested through the website, by email or by phone by customers in Italy and in the other countries of the European Union.

1. Seller

MetalPro Solutions S.r.l., registered office Via Comunella 6, 48123 Ravenna (RA), Italy, VAT IT02797510399, email commerciale@metalprosolutions.it, certified email metalprosolutionssrl@pec.it, phone +39 334 3629221.

2. Who they apply to

• Consumers, meaning individuals buying for purposes outside their trade or profession, for example for a hobby or personal use. Consumers also benefit from the protection of the Italian Consumer Code (Legislative Decree 206/2005) and of the mandatory consumer law of their country, which these terms do not limit.
• Business customers, meaning companies, craftsmen and professionals buying for their business.

3. What we supply

Mechanical components custom-made to the customer's drawing or sample and related services (reverse engineering, overhauls, hardfacing, analyses). The characteristics of each part are those of the approved drawing and of the written offer.

4. Indicative price, offer and conclusion of the contract

• The price given right after you send your drawing is an indication and not a binding offer.
• The customer has 5 working days to confirm the request. Within 3 working days of the confirmation MetalPro sends the written offer with final price, delivery date, transport costs and payment terms.
• The contract is concluded when MetalPro receives the written acceptance of the offer (order) and, for consumers, the payment set out in the offer.

5. Prices and taxes

• For consumers we always state the total price including VAT and any other cost, transport included.
• For business customers prices are stated excluding VAT. For customers in other EU countries with a VAT number valid for intra-EU transactions (checked in the VIES system) the invoice follows the VAT rules for business-to-business transactions.

6. Payment

• Consumers, advance payment by bank transfer upon acceptance of the offer.
• Business customers, the terms stated in the offer.

7. Delivery and transport

Delivery date and transport arrangements are stated in the offer. We deliver in Italy and in the other countries of the European Union. For consumers the risk of loss or damage passes upon delivery to the consumer. For business customers the delivery terms stated in the offer apply.

8. Consumers' right of withdrawal

The parts we manufacture are goods made to the customer's specifications, based on the customer's drawing or sample. For these goods the 14-day right of withdrawal does not apply, as provided by Article 16(c) of Directive 2011/83/EU and Article 59(1)(c) of the Italian Consumer Code. We also state this in the offer, before the order is confirmed. If an offer includes goods that are not personalised, for those goods the consumer has a right of withdrawal within 14 days of delivery, according to the instructions given in the offer.

9. Warranty

• Consumers, legal guarantee of conformity of 2 years from delivery under Directive (EU) 2019/771 and Articles 128 and following of the Italian Consumer Code. The part is in conformity when it matches the approved drawing or sample and the offer.
• Business customers, warranty for defects under the Italian Civil Code and as agreed in writing in the offer and order.
• The warranty does not cover normal wear, incorrect assembly, use other than the one stated at the time of the request, or defects caused by errors or missing information in the drawing supplied by the customer.

10. Customer drawings and samples

The customer declares to have the right to use the drawings and samples sent and to have them reproduced, and holds MetalPro harmless from any third-party claim on these rights. MetalPro uses drawings and samples only for the offer and the supply and treats them confidentially.

11. Complaints

Complaints should be sent to commerciale@metalprosolutions.it with photos and a description of the issue. We reply in writing. Consumers may also turn to the alternative dispute resolution bodies provided for by the Italian Consumer Code (Articles 141 and following) or by the law of their country.

12. Applicable law and jurisdiction

• These terms are governed by Italian law. Consumers resident in another EU country keep the mandatory protection of the law of their country.
• For disputes with consumers, the courts of the consumer's place of residence or domicile have jurisdiction.
• For disputes with business customers, the courts of Ravenna (Italy) have exclusive jurisdiction.
• In case of discrepancy between language versions, the Italian version prevails.